Customer Success Specialist (Manadrin)
Gratitude IncCustomer Success Specialist (Manadrin)
Job Description
Key Skills
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Job Title: Customer Success Specialist
Location: George Town, Penang
Job Type: Full-Time, Rotational Shift
Salary: MYR 2800 - MYR 3300 per month
We are committed to delivering exceptional customer experiences and are currently seeking a dedicated Customer Success Specialist to join our team.
Responsibilities:
- Provide outstanding customer support through various channels, including phone, email, and chat.
- Assist customers with product-related inquiries, technical issues, and general support queries.
- Troubleshoot and resolve customer problems efficiently and effectively.
- Educate customers on product features and ensure they have a positive experience.
- Collaborate with cross-functional teams to address customer concerns and improve overall customer satisfaction.
- Maintain accurate and detailed records of customer interactions and issue resolutions.
Requirements:
- Proficiency in reading and writing Mandarin is mandatory.
- Excellent communication skills in English.
- Previous experience in a customer support or customer success role is preferred.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a rotational shift environment.
- Tech-savvy with the ability to quickly learn and navigate new systems and software.
Benefits:
- Competitive salary with performance-based bonuses.
- Opportunities for career growth and professional development.
- Friendly and collaborative work environment.
Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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