Live Sales Agent (Customer Service)-Cantonese+Mandarin+B2 English

Gratitude Inc

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1 week ago

Live Sales Agent (Customer Service)-Cantonese+Mandarin+B2 English

0-4 Year(s)

Kuala Lumpur (Bandar Sri Damansara)
(Base Location for WFH)

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Job Description

Key Skills

Cantonese sales experience.

23 candidate(s) have already applied for this Job. Apply now

About the Role:

Tech Mahindra is hiring Interpretation Support Associates fluent in Mandarin/Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between doctors and patients based in the US.

The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals and Mandarin/Cantonese-speaking patients. This is a professional interpretation role that requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare conversations with composure.

Key Responsibilities:

The selected candidate will be responsible for providing accurate and professional interpretation support during live calls. Key responsibilities include:

Provide real-time, meaning-for-meaning consecutive interpretation over the phone between English speakers and Cantonese speakers.
Interpret conversations primarily in the healthcare domain, including communication between doctors, medical staff, and patients.
Ensure accurate interpretation without adding, omitting, summarizing, or changing the meaning of the speaker’s message.
Maintain a first-person interpretation style to ensure clear and natural communication between both parties.
Handle calls related to medical discussions, patient concerns, insurance, emergency situations, finance, and other support scenarios as required.
Maintain professionalism, correct tone, pace, and clarity throughout live interpretation calls.
Follow all interpreter protocols, company policies, confidentiality guidelines, and industry ethics.
Remain neutral during all calls and avoid giving personal opinions, suggestions, or advice.
Manage urgent, stressful, emotionally sensitive, or emergency healthcare calls calmly and professionally.
Build and maintain strong terminology knowledge related to healthcare, medical services, insurance, and other OPI use cases.
Attend mandatory training, quality reviews, coaching sessions, and feedback discussions.
Improve performance based on QA evaluations, supervisor feedback, and coaching inputs.
Ensure reliable attendance, schedule adherence, and timely completion of assigned tasks.
Work independently in a remote work environment while maintaining regular communication with supervisors and team members.
Ensure strict compliance with privacy, confidentiality, and data protection requirements.
Required Skills and Competencies

The ideal candidate should have strong bilingual communication skills and the ability to interpret live conversations accurately.

Language Skills
Strong fluency in Cantonese
Advanced English fluency, preferably B2+/C1 level
Strong speaking, reading, listening, and comprehension skills
Ability to understand cultural nuances and linguistic differences
Clear pronunciation and professional communication style
Interpretation Skills
Excellent listening and memory retention skills
Ability to interpret accurately and completely
Strong attention to detail
Ability to maintain meaning-for-meaning interpretation
Ability to handle different accents, tones, and speaking speeds
Ability to adapt quickly to different call types and scenarios
Professional Skills
Calm and professional demeanor
Strong sense of confidentiality and ethics
Ability to remain neutral and unbiased
Good decision-making ability within defined protocols
Ability to work independently from home
Reliable attendance and strong shift discipline
Ability to handle sensitive medical or emergency conversations
Eligibility Criteria

Candidates must meet the following requirements:

High School Graduate, SPM, Diploma, or Bachelor’s Degree
Freshers and experienced candidates can apply
Candidates with professional experience in interpretation, translation, healthcare, customer service, contact center, BPO, media, or journalism will be preferred
Comparable professional experience may also be considered
Must be fluent in Mandarin/Cantonese and English
Must be comfortable working in permanent night shift
Must be able to work from home with a stable internet connection
Preferred Candidate Profile

This role is suitable for candidates who have experience or interest in:

Cantonese interpretation
English-to-Cantonese translation
Healthcare support
Medical interpretation
BPO or contact center operations
Customer service
Live call handling
International voice support
Remote work roles

Freshers with excellent language skills and the right attitude can also be considered.

. The role requires strong focus, privacy, and a quiet work environment due to the sensitive nature of healthcare conversations.

Candidates have to complete the relevant assessment link and let us know which one have they done. Only after this shall we proceed with the interviews. Please send this in the comments section.

Role

Chat Support Executive

Timings

Night Shift (Contract To Hire)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from Home

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.