Associate Customer Support - Japanese Speaker
Gratitude IncAssociate Customer Support - Japanese Speaker
Job Description
Key Skills
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Job Opening – Associate Customer Support (Japanese) | Cyberjaya, Malaysia
Position: Associate Customer Support
Location: Cyberjaya, Malaysia
Work Mode: Full-Time | Work from Office
Additional Benefits:
RM 500 Transportation Allowance
Shift Allowance (Applicable for Afternoon Shift)
Visa Sponsorship for Eligible Candidates
One-way Flight Ticket Reimbursement
One Week Hotel Accommodation Reimbursement (For Expat Employees)
Shift Timings
8:00 AM – 5:00 PM
9:00 AM – 6:00 PM
1:00 PM – 10:00 PM
3:00 PM – 12:00 AM (MYT)
Working Days: Rotational Shifts (Morning & Afternoon)
Role Overview
We are looking for Japanese-speaking Associate Customer Support Executives to provide exceptional customer service for an eCommerce process. The ideal candidate should be customer-focused, possess excellent communication skills in Japanese, and be comfortable working in a rotational shift environment.
Prior experience in the eCommerce industry is preferred.
Key Responsibilities
Handle customer queries through phone calls and provide timely resolutions.
Escalate priority issues to the Team Lead as per client guidelines.
Maintain high-quality customer service standards.
Stay updated with process changes and new product/service information.
Meet daily productivity and quality KPIs.
Maintain excellent attendance and punctuality.
Perform additional tasks assigned by the supervisor.
Key Performance Indicators (KPIs)
Deliver excellent customer satisfaction.
Achieve quality standards on all customer interactions.
Complete 9 hours of staffed time on rostered days.
Meet productivity and operational targets.
Eligibility Criteria
Language Requirement (Mandatory)
Native Japanese Speaker OR
JLPT N1 Certified
JLPT N2 will not be considered.
Education & Experience
University Graduate / Students Graduating in 2026: Freshers can apply.
Vocational College Graduate: Minimum 4–5 years of work experience.
High School Graduate: Minimum 7–8 years of work experience.
Preferred Skills
Excellent verbal communication in Japanese.
Strong customer service orientation.
Passion for delivering outstanding customer experiences.
Willingness to work rotational shifts.
eCommerce customer service experience is an advantage.
Global Hiring
Candidates from any country are welcome to apply.
Visa sponsorship is available for eligible candidates.
Selection Process
Japanese Language Assessment (JP LAT)
Japanese Typing Test
RMG Pre-Screening
Operations Interview (1–2 Rounds)
Typing Test: https://10fastfingers.com/typing-test/japanese
(Candidates must submit a screenshot of their typing test score.)
Visa Process
Visa processing time: 3–4 months after selection and submission of required documents.
For expatriate employees:
One-way flight ticket reimbursement.
One-week hotel accommodation reimbursement.
Apply Now!
If you meet the eligibility criteria and are looking for an exciting international career opportunity in Malaysia, we'd love to hear from you.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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