Customer Service Executive (E-Hailing Project SG & MYR Markets)
Gratitude IncCustomer Service Executive (E-Hailing Project SG & MYR Markets)
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Job Title :
Qualification: Completed with SPM, UEC, ICGSE certificate
Language: Bahasa & English for MY market & Only English speakers for SG Market
Salary - 1900 MYR Basic plus 700 MYR Allowance for Bahasa speakers & 2100 MYR Basic plus 700 Allowance for English Speakers
DOJ: 4th & 18th Sep
Location - Johor Bahru.
Job Description:
-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
-Proficiency in English Communication (Speak, Read, Write)
-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
Working days- 5.5 / 6
Shuttle service provided- Yes
Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift - 24 Hours
(Compulsory working on Public Holidays and Weekends)
Interview mode- Walk in & virtual Interviews for outstation cdds
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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