Customer Service Executive – E-Hailing Singapore Market

Gratitude Inc

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1 week ago

Customer Service Executive – E-Hailing Singapore Market

0-2 Year(s)

Johor (Johor Bahru)

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Job Description

Key Skills

good communication skills Strong English Communication Skills Problem-Solving Skills Customer Focus Have fluency in reading, writing, and speaking English

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Customer Service Executive – E-Hailing Singapore Market

Location: Johor Bahru, Malaysia
Work Setup: Onsite
Market: Singapore
Salary: RM 2,100 Basic + RM 700 Allowance
Working Days: 6 days per week
Shift: 24-Hour Rotational Shift
Interview Mode: Walk-in
Eligibility: Malaysian Citizens Only

Role Summary

We are looking for a Customer Service Executive to support customers in the Singapore E-Hailing Market. The role involves handling inbound customer interactions, resolving enquiries and complaints, providing accurate information, and ensuring a high-quality customer experience while meeting required KPIs and SLAs.

Key Responsibilities

Handle inbound calls related to customer general enquiries, complaints, comments, feedback, and other issues.
Provide accurate and timely information regarding company products and services.
Understand customer concerns and provide appropriate solutions or resolutions.
Deliver excellent customer service and consistently exceed customer expectations.
Maintain professionalism and a customer-focused approach during all interactions.
Work collaboratively with team members to achieve required KPIs and SLAs.
Follow established processes, procedures, and quality standards.
Maintain accurate records of customer interactions and required documentation.

Requirements

Malaysian citizens only.
Minimum qualification: SPM, UEC, or IGCSE certificate.
Good command of English – reading, writing, and speaking.
Previous customer service experience, preferably supporting an international account, is an advantage.
Strong communication and interpersonal skills.
Customer-focused with good problem-solving abilities.
Willing to work onsite in Johor Bahru.
Willing to work 24-hour rotational shifts.
Must be willing to work weekends and public holidays.
Comfortable working 6 days per week.

Typing Requirement

Typing Speed: 25 WPM
Typing Accuracy: 100%
Net Speed: 25 WPM

Benefits & Work Conditions

Basic Salary: RM 2,100
Allowance: RM 700
Shuttle Service: Provided
Work Setup: Onsite
Working Days: 6 days per week
Shift: 24-hour rotational
Weekends/Public Holidays: Compulsory working

Pre-Screening Questionnaire

Please complete the questionnaire before proceeding with your application:

Questionnaire Link: https://myglit.com/lateral/cref/abc540c007

Important Note

Malaysian citizens only.
Position is onsite in Johor Bahru.
Candidates must be willing to work 24-hour rotational shifts, 6 days per week, including weekends and public holidays.
Shuttle service is provided.
Interview will be conducted via walk-in.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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