Customer Service Executive - Native Japanese Speaker

Gratitude Inc

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5 days ago

Customer Service Executive - Native Japanese Speaker

0-5 Year(s)

Selangor (Petaling Jaya)

Job Description

Key Skills

Customer Service BPO Experience native japanese

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Job Title: Customer Service Executive – Native Japanese Speaker

Location: Ara Damansara, Malaysia (Onsite)

Work Schedule: 24/7 Rotational Shift (8 hours + break)

Employment Type: 2-Year Renewable Contract

Role Overview:

We are looking for Native Japanese-speaking Customer Service Executives to join a dynamic support team serving customers based in Japan. This role involves handling inquiries and resolving customer concerns through multiple communication channels, ensuring a high level of service excellence and customer satisfaction.

Key Responsibilities:

Manage inbound customer inquiries and complaints via phone, email, and chat in Japanese.
Deliver accurate, timely, and professional responses while maintaining high service standards.
Handle complex customer issues with strong problem-solving skills and attention to detail.
Ensure customer satisfaction by providing effective resolutions and clear communication.
Maintain accurate records of customer interactions in line with internal processes and KPIs.

Qualifications:

Native-level proficiency in Japanese (mandatory).
Strong communication and interpersonal skills.
Open to candidates based in Malaysia or willing to relocate.
Ability to work in a shifting schedule, including weekends and public holidays.

Benefits:

Comprehensive relocation support (work permit, flight, accommodation), insurance coverage, paid leaves, shuttle services, and additional learning opportunities.

Note: Applicants must submit both English and Japanese CV and typing test results as part of the application process.

Role

Japanese Language Expert

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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