Customer Service Representative
Job Description
Key Skills
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Job TItle - Right office Agent / Customer Service Agent
Location - KL
DOJ - Aug / Sep.
Work arrangement requirement on top of the Q&A below:
Working on Malaysia Public holidays
Able to rotate for Saturday working
Able to perform OT during peak on weekdays and weekends
Able to attend 100% WFO during the 1st 6~12 months transition period
Following end-market regional time zone. Please refers below.
Working hours and day for both role - following customer’s market
Japanese – 7.30 am to 4.30pm
Korean – 8 am to 5pm
Mandarin - (CN/TW/HK) – 9 am to 6pm
What are the countries they are supporting?
Japanese – Japan
Korean –South Korea
Mandarin – China, Taiwan, Hong Kong
Skillset | Profile:
• Exceptional communication skills, including rapport building, use of customer-centric language; demonstrating appropriate urgency; Active listening skills, questioning, driving understanding and clarification of customers’ needs
• Excellent business English comprehension and communication skills, including the ability to conduct professional phone conversations in business English
• Advanced Proficiency level in written English for business communication
• Advanced Transactional skills
• Excellent verbal and written business communication skills in any other contracted language, where applicable
• Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly enforce business rules that must be followed, and offer alternative solutions where appropriate
• Quick learner who easily applies problem-solving, critical thinking, analysis skills, and troubleshooting
• Flexible and adaptable to adjust as the business evolves; able to implement changes quickly and effectively
• Detail-oriented with the ability to process complex transactions
• Self-motivated and driven to succeed with natural curiosity, initiative, and tenacity to drive issues to closure
• Ability to engage and facilitate activities of others, follow up to understand status, and help to course-correct to meet the expected delivery date
• Excellent time management skills, ability to juggle multiple tasks while maintaining composure
• Computer literacy, including experience with case management systems, email, chat, and Windows-based applications; ability to effectively navigate multiple systems at once to accomplish a task
• Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulas
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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