Call center Agents - Mandarin Speakers
Gratitude IncCall center Agents - Mandarin Speakers
Job Description
Key Skills
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Salary: Basic: RM 2800 + KPI: RM 500
Age Requirements: Below 35 years
Education Level: SPM and above
Work Schedule: 6 days a week, 7 a.m.–11 p.m.
Job Type: Full-time
We are currently hiring dynamic and multilingual individuals for the position of call center agents at our Ara Damansara location. The ideal candidates will possess a strong command of Cantonese, Mandarin, and English, as well as the ability to read and write in traditional Chinese characters.
Responsibilities:
- Handle incoming calls from customers with professionalism and courtesy.
- Conduct assessments based on language proficiency to align with specific projects.
- Utilize excellent language skills in Cantonese, Mandarin, and English to provide top-notch customer service.
- Complete tasks related to reading traditional Chinese characters as an essential requirement.
- Meet and exceed Key Performance Indicators (KPIs) to ensure service excellence.
Requirements:
- Previous customer service experience is highly preferred.
- Proficiency in reading and writing traditional Chinese characters is a must.
- Age below 35 years.
- Education level of SPM and above.
Working Conditions:
- 6 days a week, with working hours from 7 a.m. to 11 p.m.
- Physical attendance at the work location in Ara Damansara is required on a daily basis.
Salary Structure:
- Basic Salary: RM 2800
- KPI Bonus: RM 500
Location Preference:
- Candidates must reside in close proximity to Ara Damansara.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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