Customer Support Representative - Mandarin
Gratitude IncCustomer Support Representative - Mandarin
Job Description
Key Skills
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Location: George Town, Penang
Salary: RM 2,800 - RM 3,300
Shift: Rotational
Qualifications:
Education Background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension)
Work Experience:
- Minimum of 6 months of work experience in customer support in any industry.
- Fresh graduates are welcome, particularly those with degrees in English with Communication, English for Professionals, Mass Communication, or related fields.
- Call center experience is not mandatory but would be a distinct advantage.
Required interpersonal skills:
- Customer service orientation.
- Customer results/solutions-focused.
- Customer expectations management.
- Active listening skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced environment.
- Positive attitude with a willingness to learn and go the extra mile for self-improvement.
- Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read, and write in Mandarin.
Technical Skills:
- Minimum typing speed of 40 wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
About Us: Join our team in George Town, Penang, and embark on a rewarding career in customer support. We value diverse talents and are committed to providing a supportive and dynamic work environment. If you meet the qualifications and possess the necessary skills, apply now to be part of our dedicated team delivering exceptional customer service. Your success is our priority!
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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