Game Ambassador - Mandarin Speaking
Job Description
Key Skills
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Job Details
- Location: Livingston Tower, George Town, Penang
- Shift: 8am to 5pm or 1pm to 10pm (5 working days)
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
Responsibilities:
- Deliver prompt customer support to the gamers via various channels (calls, email, live chat) with professionalism and efficiency.
- Analyze and report game's malfunctions (for example, by testing different scenarios or impersonating users)
- Gather gamer's feedback and share with our Product, Sales and Marketing teams
- Collaborate with team members to enhance customer support and adhere to company policies and performance indicators
Qualifications:
- Fluent in both English, and Mandarin (reading, writing and speaking)
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Passion in Games is preferred (Mobile Game, PC Game, etc)
- Willing to work rotational shift
- Open to relocating to Penang
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Customer Service Executive -Chat
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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