Customer Service Advisor - Mandarin Speakers

Gratitude Inc

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1 week ago

Customer Service Advisor - Mandarin Speakers

1-3 Year(s)

Kuala Lumpur (Titiwangsa, Kuala Lumpur, Ampang, Cheras, kl sentral)

Job Description

Key Skills

Mandarin

1 candidate(s) have already applied for this Job. Apply now

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and callbacks

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Role

Customer Success Specialist

Timings

Day Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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