Hiring For Call Center - IT support - Night shift in Kuala Lumpur
Job Description
Key Skills
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Hiring For Call Center - IT support - night shift in Kuala Lumpur
- Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
- Provide remote diagnostics for innovative automated laboratory track systems and instrumentation
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
- Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Contributes to team goals and objectives through active participation.
- Promotes Professional Services
- Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
- Attention to detail, superior interpersonal skills and good problem-solving skills
- Troubleshooting hardware and software issues.
- Upgrading systems to enable compatible software on all computers.
IT Technician Requirements:
- Experience working with computer networks and systems maintenance.
- A+, Microsoft or Cisco accreditation advantageous.
- Excellent written and verbal communication skills.
- Proficient doing software installations and upgrades.
- Knowledge of basic security concepts and best practices.
Minimum Qualifications:
Knowledge and Skills
- Four years of recent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.
- Experience servicing medical devices and equipment required.
- Experience servicing robotics systems required.
- Requires a good working knowledge of electronics and electro-mechanical devices (Megatronics), PLCs and pneumatics.
- Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.
- Experience with PC assembly, upgrades and repairs is highly desirable.
- Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
- Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
- Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
- Must have the ability to multi-task and be adaptable to changing business environment(s).
- Proficient PC skills (Microsoft Office package).
- English speaking plus additional foreign language preferred
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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