Inbound Sales Representative

Teleperformance

1623 Views

2 months ago

Inbound Sales Representative

0-1 Year(s)

3 - 4 Thousand p.m

Selangor

Job Description

Key Skills

Indirect Sales Multi Channel Sales Sales B2C Sales Sales Operation Inbound Sales outbound sales

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Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction.

Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.

Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.

Troubleshoot client products as needed to resolve each call the first time.

Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales

Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

Your Qualifications:

Bachelor’s degree or Diploma in any discipline

Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)

Must be tech savvy and interested in the customer’s products and platform features.

1+ years’ sales experience with a proven record of fact finding to uncover customer needs.

Ability to meet sales targets, while providing a stellar customer experience

Strong capability of transitioning support calls to solutioning sales opportunities

Proven ability to promote and build extraordinary customer rapport.

Multitasking and computer navigation abilities

Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call

Coachable, learner mindset, ability to take feedback and proactively apply it to improve results

Self-driven to achieve targets and deliver superior service.

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Role

Sales Coordinator

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Sales / Business Development / Client Servicing

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