Chat Support Representative (Vietnamese Speaker)
Gratitude IncChat Support Representative (Vietnamese Speaker)
Job Description
Key Skills
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Job Title: Chat Support Representative (Vietnamese Speaker)
Salary Range: RM3,700 - RM4,000
Job Description:
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Chat Support Representative. This role requires proficiency in both English and Vietnamese, as well as a commitment to providing exceptional customer service through chat support. If you meet the qualifications below and are passionate about delivering outstanding customer experiences, we invite you to apply.
Qualifications:
- Bachelor’s Degree holder with a valid passport for the next 14 months.
- Must be located in Vietnam.
- Minimum of 1 year of experience in customer service, specifically in handling chat support, emails, inbound and/or outbound calls.
- Excellent English communication skills, both written and spoken.
- Ability to work on a rotational shift 24/7, including weekends and holidays.
Responsibilities:
- Respond promptly and professionally to customer inquiries through chat support.
- Provide accurate information and assistance to customers regarding products or services.
- Handle customer issues and complaints with empathy and efficiency.
- Collaborate with other teams to ensure timely resolution of customer concerns.
- Maintain thorough and up-to-date knowledge of products and services.
- Work effectively in a fast-paced and dynamic environment.
Role
Chat Support Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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