Service Specialist

Teleperformance

1637 Views

3 weeks ago

Service Specialist

0-1 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Service Service Service provider E Services customer service analyst Customer service advisor Service Desk

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Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Delivering superior customer interactions, as assessed through the client's call quality reports, call audits, and customer satisfaction surveys.

Presenting to the public a strong working expertise in all clients Supported Products (now and in the future) as measured by client’s call quality reports, call audits, and customer satisfaction survey scores.

Ensuring innovation and quality in all Customer interactions as measured reports and customer satisfaction survey

Capturing all required data elements in client’s internal Online Store and other systems of record as required by training and operational procedures.

Maintaining a general awareness of our client’s strengths in the industry and assisting Customers by answering queries relating to their order status, changes, and delivery timeframes

Requirement

Minimum of Diploma in any field

Professional working experience dealing with face-to-face or virtual interactions with customers preferred.

Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration.

Demonstrated ability to write in the local and regional languages as well as English.

Excellent understanding and knowledge on high technology products and computers and operating systems

Effective time management strategy including ability to multi-task, prioritize, organize, and balance workload.

Excellent judgment and decision-making skills

Empathetic and customer focused.

Wlling to work rotational shift

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Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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