Hiring for Service Desk Engineers in Mandaluyong

ConnectOS

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3 months ago

Hiring for Service Desk Engineers in Mandaluyong

4-5 Year(s)

Manila (Mandaluyong)

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Job Description

Key Skills

Service Desk L2 Engineer

286 candidate(s) have already applied for this Job. Apply now

Qualifications:

With at least 4 years of experience as an L2/L3 Service Desk Engineer

Experience with the following:
- All forms of Desktop Support for Windows 7/8.1/10 Windows Server 2008 R2/2012 R2/2016
- Microsoft Exchange 2010/2013/2016/ Online, Office 365, Azure, Terminal Services/RDP/Citrix/AVD
- VOIP Systems and Printers
- VMWare / Hyper-V administration and maintenance

Very good understanding of Windows server & desktop environments, Network, Print & Scan protocols.

Work experience in a Managed Service Provider company and Certifications (Microsoft/ITIL/networking) will also be highly regarded.

Nice to Have:
- Exposure or knowledge in SQL, XML, IIS, and C#.
- Relevant certifications in Microsoft, ITIL, or networking.

Responsibilities:

Provide L2/L3 help desk support to customers across Australia.

Ensure the integrity of the information loaded within Service Desk by carefully reviewing service orders.

Provide telephony and customer facing support for initial fault diagnosis; liaise with customer throughout to ensure satisfactory resolution of problem.

Assist in the administration and support of the Local Area Network, including data management and printing facilities, e.g., Active Directory.

Identify and escalate situations requiring urgent attention.

Accurately track and route problems and requests and document resolutions.

Providing accurate and timely advice to clients seeking technical information / recommendations.

Benefits:

Hybrid Office/Home with WFH days (Mon-Fri)

Benefits Package from Day One including HMO coverage.

Paid Time Off and Quarterly Sick-Leave Conversion

Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)

Why Join Us?

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. Our client is a leading force in the distribution of imaging equipment and services to the photographic, medical, and graphic systems market in Australia. Client will provide training with local support.

Employer questions

Your application will include the following questions:

How many years' experience do you have as a Service Desk Engineer?

What's your expected monthly basic salary?

Role

Geotechnical Engineer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

IT Software/Hardware

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