(ACTIVE-URGENT) Customer Success Manager - English (Hybrid in Taguig)

Gratitude Inc

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2 days ago

(ACTIVE-URGENT) Customer Success Manager - English (Hybrid in Taguig)

1-2 Year(s)

60 - 100 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Computer science Information technology Marketing

6 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Job title: Customer Success Manager (Tenable)

Work Set Up: Hybrid (2 days WFH; 3 days Onsite)

Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off)

Location: Phil Plans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort Bonifacio

Basic Salary: PHP 45k Allowances: PHP 5k (3K allowance + 2k Performance Bonus Incentive)

Perks: Sign-on Bonus of 60k - 100K; HMO; Life Insurance

Target start date: 30-Mar-26Headcount Needed: 2

Account Management experience is mandatory, reject if profile doesn't have this

REQUIRED QUALIFICATIONS:

• Bachelor's Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer

• B2B experience ; Account Management experience

• 1 - 2 years of Account Management experience

• Open for candidates previously applied or previously connected to Sutherland but case-to-case basis. Candidate must at least have 2 years from the time they last worked in Sutherland); RingCentral, Avaya, Cisco - not qualified

Job Responsibilities/Scope of Work:

B2B - Account Management

• Encourage clients to utilize new features that will help them drive their business forward

• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

• Evaluate churn and down sell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle

• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs

• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments

• Develop customer relationships, by building trust and ensuring the customer’s needs are met

• Align customers with the enablement resources to drive adoption

RECRUITMENT PROCESS (Virtual/Online):

• Initial Interview - Program Interview - Client Interview

PRESCREENING NOTES:

BPO experience:

Years of B2B Account Management experience:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location:

Role

Customer Delivery Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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