Application Analyst

Gratitude Inc

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2 days ago

Application Analyst

5-7 Year(s)

₱ 100 - ₱ 108K p.m

Manila

Job Description

Key Skills

.NET Automation C# Rest APIs Client & Stakeholder Management UAT Testing

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Position Description

The Analyst acts as a strategic liaison between business objectives and technology solutions, ensuring that processes, systems, and stakeholder needs are aligned to deliver measurable value.

This role encompasses two primary profiles:

 Business Analyst:

• Focuses on business processes, stakeholder engagement, and translating business needs into actionable requirements.

• Works closely with program managers, solution architects, and business owners to optimize workflows and enable effective decision-making.

 IT Analyst:

• Concentrates on technical solution design, integration, and system optimization.

• Collaborates primarily with tech leads, digital delivery teams, and IT support groups to

ensure robust, scalable, and secure technology implementations.

• Both profiles share core responsibilities such as requirements gathering, documentation, testing support, and facilitating adoption. However, they differ in their depth of technical versus business expertise and stakeholder interaction patterns.

• Provides technical support and troubleshooting for internally developed software applications

and vendor software products. This includes diagnosing and resolving system issues,

assisting users with application functionality, and collaborating with other engineering teams

to maintain system stability and performance.

• The role serves as a key contact for resolving application-related incidents and ensuring

continuity of business operations.

SKILLS REQUIREMENTS

Soft Skills

• Strong communication across technical and business stakeholders

• Ability to work across distributed teams

• Problem-solving and analytical thinking

• Collaboration and stakeholder alignment

Technical Skills

• Strong experience working with:

• .NET / C# applications

• REST APIs and integration patterns

Familiarity with:

• Azure (App Services, Functions, DevOps)

• CI/CD pipelines and automation

Testing & Quality Engineering

• Define and implement end-to-end testing strategy covering unit, functional, and regression testing

• Design and execute functional and end-to-end test scenarios aligned with business workflows

• Build and maintain regression test suites; prioritize critical scenarios to ensure system stability post-change

• Drive test automation and integrate testing into CI/CD pipelines

• Ensure comprehensive validation and quality gates prior to release and UAT handover

• Manage Business → UAT Testing, Validation, and Sign-off

Pre-Screening Notes:

Highest Educational Attainment:

How many years of experience do you have as a Business Analyst, IT Analyst, or Application Engineer?

Do you have hands-on experience with .NET/C# applications and REST APIs?

Do you have experience with Azure (App Services, Functions, or Azure DevOps)?

Do you have experience with software testing, UAT, regression testing, or CI/CD pipelines?

How much is your last drawn salary?

How much is your expected salary?

Are you amenable to working in a hybrid setup in Makati with a day shift schedule?

When are you available to start once hired?

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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