Billing Support Representative | Telecommunications Account

Gratitude Inc

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2 days ago

Billing Support Representative | Telecommunications Account

0-10 Year(s)

₱ 15 - ₱ 30K p.m

Manila

Job Description

Key Skills

Customer Relations Customer Service Customer Management Customer Engagement

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We are hiring Billing Support Representatives to assist customers with account balances, payment concerns, billing inquiries, and service adjustments. Candidates should possess strong attention to detail and excellent customer service skills.

Key Responsibilities

•⁠ ⁠Handle billing inquiries.
•⁠ ⁠Explain charges and payment options.
•⁠ ⁠Process account adjustments.
•⁠ ⁠Ensure compliance with company policies.
•⁠ ⁠Maintain accurate customer records.

Qualifications

•⁠ ⁠High School or Senior High School Graduate.
•⁠ ⁠Good English communication skills.
•⁠ ⁠Customer service experience is an advantage.
•⁠ ⁠Computer proficiency.
•⁠ ⁠Willing to work rotational shifts.

Benefits

•⁠ ⁠Competitive salary package
•⁠ ⁠Performance bonuses
•⁠ ⁠Paid training
•⁠ ⁠HMO
•⁠ ⁠Paid leave
•⁠ ⁠Career development programs

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Temitayo Adebiyi

Recruiter - Gratitude Inc

NA, nigeria

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