Customer Care Specialist (Telco)

Gratitude Inc

337 Views

1 month ago

Customer Care Specialist (Telco)

1-2 Year(s)

Cebu Central Visayas, Davao, Manila

Job Description

Key Skills

Customer Relations BPO Recruiter good communication skills

1 candidate(s) have already applied for this Job. Apply now

Requirements:

- Voice roles only (no chat, email, or back-office positions).

- Onsite roles only (no Work From Home or hybrid jobs).

- Candidates must have at least 6 months of BPO voice experience.

- Employment type: Full-time.

- Include a mix of inbound customer service, outbound customer service, technical support, healthcare voice, financial customer service, collections, and sales voice accounts.

Minimum Experience Required: 6 months BPO voice experience

Educational Requirement: At least Senior High School (SHS) graduate

Key Responsibilities:

Handle inbound calls from postpaid mobile subscribers regarding billing inquiries and plan changes.

Troubleshoot basic network and device connectivity issues.

Process service upgrades, add-ons, and loyalty discounts.

Document call interactions accurately in the CRM system.

De-escalate irate customers by providing empathic and solution-driven support.

Required Skills:

Excellent English communication skills (verbal).

Active listening and problem-solving abilities.

Basic knowledge of iOS/Android troubleshooting.

Ability to navigate multiple computer systems simultaneously.

Strong customer orientation and patience.

Work Setup: Onsite only

Hiring Status: Mass Hiring

Recruiter-Friendly Summary:

We are urgently hiring customer-focused agents with at least 6 months of voice experience to handle inbound support. Enjoy competitive pay.

Role

Appeals Support Specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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