Delivery Excellence Associate Manager((Finance & Accounting)

Gratitude Inc

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1 month ago

Delivery Excellence Associate Manager((Finance & Accounting)

3-10 Year(s)

Manila (Mandaluyong)

Job Description

Key Skills

Finance Leadership Management BPO Skills Six Sigma Certification Process Improvement

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Job title: Delivery Excellence Associate Manager

Work set up: Hybrid (Mandaluyong)

Shift: To be discussed

Salary: Confidential

No. of headcount: 1

RESPONSIBILITIES:

Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment

Build and deliver Operational/Delivery Excellence training and coach on business excellence principles

Assist organization in the creation, monitoring, measurement and analysis of standardized processes

Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles

Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings

Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis

Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization

Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.

Communicate to key management stakeholders on salient quality issues and business opportunities

SKILLS AND QUALIFICATIONS:

Open to Bachelor’s Degree or undergraduates with relevant experience.

Must have minimum at least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting

Experience in BPO industry

Handling clients isn’t required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma.

Applicants with experiences in dealing and leading internal projects are acceptable.

Led more than 1 Value Stream Mapping activity

Six Sigma Green Belt Certified or Trained

Role

Team Leader

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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