Multilingual service Desk Analyst ( Estonian)
Gratitude IncMultilingual service Desk Analyst ( Estonian)
Job Description
Key Skills
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Job Title: Multilingual Service Desk Analyst (Estonian)
Category: Service Desk / End User Services
Position ID: J0326-1302
Work set-up: Onsite in Taguig
Salary: Php 60,000 - 70,000
Work shift: Mid and Night-Shift
Employment Type: Full Time
Qualifications:
Educational Requirements
• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in any field
• With or Without Service Desk Experience.
• With IT support/Technical experience.
• Should have an , active working visa, Temporary Resident Visa or Permanent Resident Visa who are currently in the Philippines are welcome to apply
• Can speak, read, and write in Estonian.
• Willing to work onsite.
• The process will be a language, technical, and final interview.
Job Role and Responsibilities
. Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
. Supports Service Request Management and Service Restoration Management Level 1
. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
. Receive and respond to user inquiries and requests via phone, chat, portal and email.
. Ensure fast and accurate turnaround of work.
. Solve problems using agreed upon procedures.
. Develop a comprehensive understanding and mastery of all Service Desk tools.
. Remain updated on products, policy, procedure and other important operational issues.
Role
Customer Delivery Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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