Operations Manager (Sr. Manager level)
Gratitude IncOperations Manager (Sr. Manager level)
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Manager (Sr. Manager level)
Account: Content Moderation
Salary: Max of 110k
Work location/Set up: On-site/ Alabang
Shift Schedule: GY
Job Summary:
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.
Key Responsibilities:
1. Lead, coach, and manage a team of content moderation specialists to meet operational goals.
2. Monitor performance metrics, provide feedback, and implement improvement plans.
3. Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
4. Collaborate with cross-functional teams to optimize workflow and operational efficiency.
5. Prepare and present operational reports and insights to senior management.
6. Implement process improvements and drive initiatives to enhance team performance.
7. Address escalations and provide solutions promptly.
Qualifications:
Minimum of 2 years’ experience as a Manager in a BPO environment(must)
Strong background in Trust and Safety and/or Content Moderation(must )
Proven leadership and people management skills.
Excellent problem-solving, communication, and analytical skills.
Can start immediately.
Willing to work onsite at Teleperformance Alabang.
You Must Be willing to start immediately and not be a former employee of Teleperformance.
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Insurance customer service representative
Gratitude Inc0 - 1 Year(s)
15 - 20 Thousand p.m
Manila, Philippines
CGI Taguig
Gratitude Inc1 - 33 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Japanese Procurement Practice Specialist
Gratitude Inc5 - 7 Year(s)
Confidential
Manila, Philippines
A Clinician
Gratitude Inc4 - 5 Year(s)
70 - 75 Thousand p.m
Manila, Philippines
WNS bridgetowne :CSR -Insurance dayshift Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Lead Systems Analyst and Integration
Gratitude Inc5 - 10 Year(s)
130 - 140 Thousand p.m
Manila, Philippines
BPO CUSTOMER SUPPORT (SALES ACCOUNT) in Taguig Location
Gratitude Inc1 - 10 Year(s)
15 - 30 Thousand p.m
Manila, Philippines
EXL Company Moa Site+Customer service representative
Gratitude Inc1 - 16 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Customer Support Associate – Financial Account
Gratitude Inc1 - 5 Year(s)
Confidential
Manila, Philippines