Quality Analyst Account: UK Financial Collections

Gratitude Inc

1151 Views

1 month ago

Quality Analyst Account: UK Financial Collections

2-4 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Call Center Quality Assurance/QA Exposure to US, UK clients and understanding of industry US Banking Contact Center. UK Banking Industry

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Job title: Quality Analyst
Account: UK Financial Collections
Work set up: 100% Onsite Quezon City
Work shift: Shifting schedules, UK time
Start date: TBD
Headcount: 2

Qualifications:
• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.
• Good to have: Exposure to UK banking or collections experience in other verticals
• Not a job hopper

Key Responsibilities & Qualifications:
• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standard

Pre-screening Notes:
• How many years of relevant experience you have in in US/UK banking operations and quality assurance in a call center or shared services environment?
• How many years of of contact center experience in the banking industry do you have?
• Do you have Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Role

Analyst

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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