Quality Assurance Analyst
Gratitude IncQuality Assurance Analyst
Job Description
Key Skills
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Job Description
We are looking for a Quality Assurance Analyst to evaluate customer interactions, monitor compliance with quality standards, and provide constructive feedback to help improve overall team performance.
Qualifications
College Graduate preferred
At least 1 year of experience in quality assurance, customer service, or a related BPO role
Excellent analytical and communication skills
Strong attention to detail
Willing to work onsite and on shifting schedules
Benefits
Competitive salary package
Paid training
HMO and other company benefits
Opportunities for professional growth
If you have a passion for quality and continuous improvement, we'd love to hear from you.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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