Real-Time Analyst (RTA) Job in Manila (Makati) at Gratit | MyGlit

Gratitude Inc banner

Real-Time Analyst (RTA)

Gratitude Inc

693 Views

1 month ago

Real-Time Analyst (RTA)

1-30 Year(s)

₱ 25 - ₱ 30K p.m

Manila (Makati)

Manila (Makati)

Job Description

Key Skills

Real Time Analyst WFM tools

1 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA)

Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting schedule

Salary: 21k-27k

HC:(2) Davao, (4) Alphaland

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:

• At least 1 year WFM or RTA experience in a BPO setting

• Strong analytical and problem-solving skills

• Proficiency in MS Excel and WFM tools

• Good communication and stakeholder management skills

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onyinyechukwu Igweonu

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Read More

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Trust & Safety Analyst (SQL) | Up to ₱60K | IT Graduates Welcome

Gratitude Inc

1 - 2 Year(s)

SQL Analytical Skills Customer Care

₱ 30 - ₱ 60K p.m

Manila, Philippines

Details

Trainer for a Banking Account (URGENT)

Gratitude Inc

3 - 7 Year(s)

Banking BFSI bpo trainer

₱ 10 - ₱ 15K p.m

Manila, Philippines

Details

PHRN / USRN CLINICAL ANALYST | WORK FROM HOME QUEZON CITY

Gratitude Inc

1 - 20 Year(s)

Critical Thinking USRN BPO Voice Process

₱ 50 - ₱ 60K p.m

Manila, Philippines

Details

Business Development Associate/ Lead Generation Specialist

Gratitude Inc

1 - 3 Year(s)

Business to Business (B2B) Customer Relations Payroll Processing

₱ 30 - ₱ 35K p.m

Manila, Philippines

Details

Customer Service Representative (Call Center Agent)

Gratitude Inc

0 - 1 Year(s)

Customer Service Training skills Excellent Communication, Customer Service and Empathy Skills

Confidential

Manila, Philippines

Details

HGS Bridgertowne -CSR Financial account

Gratitude Inc

1 - 24 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₱ 20 - ₱ 25K p.m

Manila, Philippines

Details

URGENT HIRING! START YOUR CAREER AT FIRSTSOURCE, WITH SALARY UP TO 30K - VIRTUAL INTERVIEW PROCESS

Gratitude Inc

1 - 5 Year(s)

Healthcare account BPO Experience At least 1 year of relevant working experience in BPO / ITES industry, preferably in Quality/Compliance role

Confidential

Manila, Philippines

Details

Role: Trust and Safety Analyst

Gratitude Inc

2 - 3 Year(s)

Safety Trust and Safety Trust and Safety Operations

₱ 25 - ₱ 60K p.m

Manila, Philippines

Details

Telco Retention Telco

Gratitude Inc

0 - 2 Year(s)

CRM (Customer relationship Management) Customer Relations Customer Service

₱ 20 - ₱ 30K p.m

Manila, Philippines

Details

USRN TRAINER - ASSISTANT MANAGER LEVEL | HEALTHCARE ACCOUNT | MAKATI

Gratitude Inc

3 - 18 Year(s)

instructional designer HIPAA Presentation Skills

₱ 10 - ₱ 15K p.m

Manila, Philippines

Details