RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City
Gratitude IncRTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City
Job Description
Key Skills
22 candidate(s) have already applied for this Job. Apply now
Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASAP
Headcount: 1
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
₱ 26 - ₱ 30K p.m
Manila, Philippines
WFM Software Administrator
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Collections Manager – B2B
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Customer service representative
Gratitude Inc0 - 1 Year(s)
₱ 25 - ₱ 32K p.m
Manila, Philippines
QA Lead with TOSCA URGENTLY HIRING
Gratitude Inc5 - 7 Year(s)
Confidential
Manila, Philippines
CSR Multilingual Language - Thai WFH
Gratitude Inc0 - 20 Year(s)
₱ 60 - ₱ 60.95K p.m
Manila, Philippines
SAP B1 Technical Consultant
Gratitude Inc5 - 6 Year(s)
₱ 145 - ₱ 150K p.m
Manila, Philippines
AML REGULATORY COMPLIANCE ASSOCIATE MANAGER
Gratitude Inc5 - 8 Year(s)
Confidential
Manila, Philippines
PORTFOLIO ANALYST HYBRID MANILA
Gratitude Inc5 - 24 Year(s)
₱ 80 - ₱ 85K p.m
Manila, Philippines
Customer Service Representatives
Gratitude Inc0 - 1 Year(s)
₱ 18 - ₱ 19K p.m
Manila, Philippines