Gratitude Inc banner
Gratitude Inc logo

Service Delivery Manager

Gratitude Inc
826 Views
2 months ago

Service Delivery Manager

3-4 Year(s)
₱ 90 - ₱ 100K p.m
Manila (Pasig)
Manila (Pasig)

Job Description

Key Skills

BPO Skills bachelors degree Operations Manager experience loan or financial services experience SLA / KPI Management

0 candidate(s) have already applied for this Job. Apply now



Non-Negotiable: 

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset



Pre-screening notes:

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

Customer Service Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Recruiter profile

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

2+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

2 - 3 Year(s)

US Healthcare USRN Trainer Active USRN Mainland license

Confidential

Manila, Philippines

2 - 4 Year(s)

Six Sigma bachelors degree BPO Experience

Confidential

Manila, Philippines

3 - 7 Year(s)

clinical experience active PHRN and USRN license

Confidential

Manila, Philippines

3 - 5 Year(s)

BPO Call center Financial Account Product Trainer.

₱ 25 - ₱ 32K p.m

Manila, Philippines

1 - 18 Year(s)

Inbound BPO spanish Speaking spanish reading

₱ 95 - ₱ 100K p.m

Manila, Philippines

1 - 3 Year(s)

USRN Training experience Collective CPO/ Utilization Management/ Bedside experience

₱ 55 - ₱ 60K p.m

Manila, Philippines

2 - 16 Year(s)

Call Center CRM (Customer relationship Management) BPO Voice Process

₱ 35 - ₱ 40K p.m

Manila, Philippines

1 - 10 Year(s)

Detail oriented BPO Setup WFM Scheduler WFM Scheduling Analyst

₱ 25 - ₱ 27K p.m

Manila, Philippines

2 - 19 Year(s)

BPO Voice Process BPO Operations voice account

₱ 40 - ₱ 45K p.m

Manila, Philippines

1 - 18 Year(s)

Payroll skills good communication skills Healthcare account

₱ 18 - ₱ 34K p.m

Manila, Philippines