Service Delivery Manager

Gratitude Inc

963 Views

2 months ago

Service Delivery Manager

3-4 Year(s)

₱ 90 - ₱ 100K p.m

Manila (Pasig)

Job Description

Key Skills

BPO Skills bachelors degree Operations Manager experience loan or financial services experience SLA / KPI Management

0 candidate(s) have already applied for this Job. Apply now

Non-Negotiable:

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset

Pre-screening notes:

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

Customer Service Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

4+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

CSR Multilingual Language - Cantonese

Gratitude Inc

0 - 21 Year(s)

Cantonese Collections Process BPO Voice Process

₱ 80 - ₱ 87.15K p.m

Manila, Philippines

Details

Customer Service Representative (Call Center Agent)

Gratitude Inc

0 - 1 Year(s)

General customer service customer service and problem-solving skills Excellent Communication, Customer Service and Empathy Skills

Confidential

Manila, Philippines

Details

CSR insurance Account -EXL pasay

Gratitude Inc

2 - 19 Year(s)

BPO Voice Process BPO Operations voice account

₱ 40 - ₱ 45K p.m

Manila, Philippines

Details

CSR -UK Financial collections account - Wipro Eton QC

Gratitude Inc

1 - 36 Year(s)

Inbound BPO Collections Process BPO Voice Process

₱ 25 - ₱ 30K p.m

Manila, Philippines

Details

Acquisitions Legal Counsel Associate Manager

Gratitude Inc

8 - 9 Year(s)

Bachelor's degree in Law Corporate legal/ Law firm environment Merger and Acquisition

₱ 2 - ₱ 2.5K p.m

Manila, Philippines

Details

Senior Front-End / UI Developer

Gratitude Inc

7 - 20 Year(s)

Digital Marketing CSS3 Front end developer

₱ 145 - ₱ 150K p.m

Manila, Philippines

Details

Spanish Bilingual customer support -Cognizant company Taguig

Gratitude Inc

1 - 18 Year(s)

Inbound BPO spanish Speaking spanish reading

₱ 95 - ₱ 100K p.m

Manila, Philippines

Details

Spanish Bilingual customer support -Cognizant company Taguig

Gratitude Inc

1 - 18 Year(s)

Inbound BPO spanish Speaking spanish reading

₱ 95 - ₱ 100K p.m

Manila, Philippines

Details

Customer Service Representative

Gratitude Inc

0 - 1 Year(s)

Customer Service

₱ 15 - ₱ 20K p.m

Manila, Philippines

Details

Training & Quality Manager | IT Helpdesk | SaaS | BPO

Gratitude Inc

5 - 6 Year(s)

BPO training Training and Quality BPO Experience

₱ 90 - ₱ 120K p.m

Manila, Philippines

Details