Service Delivery Manager

Gratitude Inc

440 Views

4 weeks ago

Service Delivery Manager

3-5 Year(s)

₱ 90 - ₱ 100K p.m

Manila (Pasig)

Job Description

Key Skills

Operation Management bpo Financial Services College Graduate SLA / KPI Management

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Job title: Service Delivery Manager

Job ID: J0526-1536

Category: Financial Services

Work set up: Onsite at Pasig

Work shift: Night shift:

Non-Negotiable:

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset

• Not a job hopper

Kindly answer these screening questions and send them as your comment while applying

Pre-screening notes:

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

ATM Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

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