Team Lead

Gratitude Inc

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1 month ago

Team Lead

2-8 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Team Leader Health Insurance Claims Processor

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Job title: Team Lead
Account: Healthcare
Work set up: 100% Onsite , Quezon City
Work shift: US Business Hours
Start date: ASAP
Headcount: 2

Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper

Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Final Interview: Operations

Pre-screening Notes:
• How many years of relevant experience do you have as a Team Lead?
• Do you have experience handling a healthcare account?
• Do you have Insurance background, claims processing, US benefits experience also?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a US Business hours schedules?
• When are you available to start once hired?

Role

Any Other

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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