Team Manager - (Disability) insurance claims

Gratitude Inc

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1 month ago

Team Manager - (Disability) insurance claims

1-2 Year(s)

25 - 30 Thousand p.m

Davao

Job Description

Key Skills

Management Microsoft Excel Motivating Skill

1 candidate(s) have already applied for this Job. Apply now

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

• Identify the training needs that will equip the staff with fundamental skills and knowledge

• Have a thorough understanding of the process related to insurance and medical terminologies, various system tools and operational procedures utilized within the program

• Collaborate with stakeholders on a regular basis for changes in promotions and updates

• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications:

Our most successful candidates will have:

• Bachelor's Degree in any course (preferred but not required).

• 2+ years of experience in a similar leadership role.

-Strong leadership to lead a pioneer LOB

• 1-2 years of experience in Disability Insurance Program (required).

-Short Term Disability (STD) intake processing/management

• Relevant experience in Healthcare and Other Insurance (required).

• Familiarity with FINEOS is an advantage

• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.

• Demonstrated leadership skills in team management and problem resolution.

• Excellent time management and multitasking abilities

• Strong verbal and written communication skills in a professional setting

• Proficiency in MS Office applications

**BPO experience is required and non-negotiable**

**Reject former or current Sutherland employees**

**Team manager with experience of disability claims**

**2+ years of experience in a similar leadership role.**

**Strong leadership to lead a pioneer LOB**

**1-2 years of experience in Disability Insurance Program in the BPO setting(required).**

**Short-term Disability (STD) intake processing/management**

**Has experience in handling Group Insurance**

**Relevant experience in Healthcare and Other Insurance in the BPO setting (required)*

Role

Financial Managers

Timings

US-Type Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Hybrid

Functional Area

Accounting / Tax / Company Secretary / Audit

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