(URGENT) Client Services Manager-MOA

Gratitude Inc

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2 weeks ago

(URGENT) Client Services Manager-MOA

3-8 Year(s)

Manila

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Job Description

Key Skills

Coaching Customer Service Problem Solving Quality assurance Performance Management people Management BPO Operations Compliances team leadership technical problem solving Contact Center Technology Training & Development Expertise

43 candidate(s) have already applied for this Job. Apply now

Client Services Manager – Travel & Hospitality

Job Details

Program: Travel and Hospitality
Location: MOA, Manila
Work Setup: In Office
Shift: Night Shift
Start Date: ASAP
Employment Type: Permanent

Job Description

We are looking for an experienced Client Services Manager to lead a team within a Travel and Hospitality program. The ideal candidate will have strong BPO operations experience, excellent people-management skills, and a proven track record of driving team performance, quality, and operational excellence.

Key Responsibilities

• Manage and develop a team of Customer Service Representatives through coaching, training, and regular performance feedback.

• Monitor team and individual performance metrics and identify opportunities for improvement.

• Implement quality assurance processes and provide actionable feedback to improve service quality.

• Collaborate with department heads to optimize workflows and implement process improvements.

• Build a positive and motivating team environment that supports employee engagement and retention.

• Identify and resolve operational issues, escalating critical concerns to senior management when required.

• Ensure compliance with client requirements, contractual obligations, and internal policies.

Qualifications

• Minimum 3 years of experience as a Customer Service Manager in a BPO environment.

• Minimum 1–2 years of experience in a Contact Center Supervisor or Operations Supervisor role.

• Strong people-management and leadership skills.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical abilities.

• Experience working with contact center systems and reporting tools.

• Strong understanding of contact center metrics and performance management.

• Knowledge of quality assurance and compliance processes.

• Willingness to work on a shifting/night-shift schedule.

• Travel and Hospitality experience is preferred.

Important Note

Former Teleperformance employees are not eligible for rehire, either directly or through third-party agencies.

Recruitment Process

TA Interview → Operations Interview → Client Interview

Pre-Screening Questions

• How many years of experience do you have as a Customer Service Manager in a BPO environment?

• How many years of experience do you have as a Contact Center Supervisor / Operations Supervisor?

• Do you have Travel and Hospitality experience?

• What is your last drawn salary?

• What is your expected salary?

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

Recruiter - Gratitude Inc

NA, india

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