WFM Software Administrator 1 -NCLH
Gratitude IncWFM Software Administrator 1 -NCLH
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Work Location: MOA
Work Setup & Schedule: Onsite/Shifting
JD:
Oversees and supports all operational aspects of workforce management within the contact center.
Facilitates and monitors workforce planning activities, including staffing, scheduling, forecasting, and adherence to policies and procedures.
Administers and supports WFM systems and related operational tools.
Monitors contact center quality initiatives and support system implementations.
Assists in the implementation and execution of training programs as needed.
Generates and analyzes workforce reports to support operational decision-making.
Identifies opportunities for process improvements and operational efficiencies.
Supports multiple contact center operations when required.
Works independently while following established standards, procedures, and guidelines.
Shares best practices and develops effective solutions to operational challenges.
May guide junior team members and assist in setting day-to-day operational objectives.
Ensures continuous improvement of workforce management processes and activities.
Qualifications:
Bachelor's degree in a related field.
At least 1–2 years of experience in Workforce Management (WFM), Workforce Planning, Scheduling, Forecasting, or Contact Center Operations.
Experience supporting staffing, scheduling, forecasting, and workforce planning activities.
Knowledge of WFM tools and contact center support systems.
Strong analytical, reporting, and problem-solving skills.
Proficient in Microsoft Excel and workforce reporting.
Ability to work independently and manage multiple priorities.
Experience in a BPO/contact center environment is preferred.
Leadership or team coordination experience is an advantage.
Kindly answer these questions and send it as your comment while applying.
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM Software Administration:
WFM Tools Used: (e.g., Verint, NICE IEX, Aspect, Genesys, etc.)
BPO/Contact Center Experience: (Total years and scope of experience)
Last Drawn Salary:
Role
Administrative Assistant
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Front Office Support / Administration /
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR video sharing account -Cognizant Vertis N
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
0 - 5 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
CSR Spanish bilingual
Gratitude Inc1 - 15 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
Lead SharePoint Architect
Gratitude Inc4 - 10 Year(s)
130 - 140 Thousand p.m
Manila, Philippines
Japanese Tech Bilingual
Gratitude Inc2 - 10 Year(s)
Confidential
Manila, Philippines
Customer Service Representative – Healthcare Account
Gratitude Inc0 - 2 Year(s)
15 - 30 Thousand p.m
Manila, Philippines
1 - 2 Year(s)
20 - 100 Thousand p.m
Manila, Philippines
Customer service analyst
Gratitude Inc1 - 5 Year(s)
Confidential
Manila, Philippines
UK Culture Coach urgent
Gratitude Inc3 - 5 Year(s)
55 - 60 Thousand p.m
Manila, Philippines
Spanish Bilingual
Gratitude Inc2 - 5 Year(s)
75 - 100 Thousand p.m
Manila, Philippines