WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer service representative
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
Customer service specialist
Gratitude Inc1 - 4 Year(s)
Confidential
Davao, Philippines
Scheduler (Workforce Scheduler) Urgent |Davao & Makati
Gratitude Inc1 - 49 Year(s)
20 - 25 Thousand p.m
Davao, Philippines
Customer service Specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
WFM Team Lead | Urgent_Davao
Gratitude Inc1 - 5 Year(s)
Confidential
Davao, Philippines
Telco account
Gratitude Inc0 - 3 Year(s)
15 - 35 Thousand p.m
Davao, Philippines
TOP TIER TELCO
Gratitude Inc0 - 1 Year(s)
10 - 25 Thousand p.m
Davao, Philippines
SAP BTP Integration Suite - CPI Developer
Gratitude Inc2 - 3 Year(s)
60 - 150 Thousand p.m
Davao, Philippines
Scheduler (Workforce Scheduler)
Gratitude Inc1 - 3 Year(s)
20 - 25 Thousand p.m
Davao, Philippines