Business Analyst

Gratitude Inc

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1 month ago

Business Analyst

5-10 Year(s)

70 - 150 Thousand p.m

rizal Calabarzon (Antipolo)

Job Description

Key Skills

PL/SQL PowerBI Six Sigma Six Sigma Certification

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Job Title: Business Analyst

Work set-up: Hybrid in EastGate Business Center - Masinag Antipolo, Rizal

Work schedule: Shifting

Salary Package: PHP 70,000 - PHP 150,000

Target start date: January 27, 2025

Qualifications:

• At least 5 years of BPO experience in a multi-site, multi-client, BPO environment.

• At least 3 years of experience in Report Analytics, SQL, and PowerBI (REQUIRED).

• Ability to work independently and closely with the assigned campaigns.

• Flexible with extending shifts when needed.

• Bachelor’s degree, preferably within a quantitative area (Operations, Accounting,

Engineering, Economics, etc.)

• Willing to work on hybrid set up at Antipolo City

Job Description:

 This role will work directly with both client and internal call center stakeholders to

build, customize, generate and analyze reports that leverage a wide range of

data sets to better understand efficacy of marketing initiatives, quality metrics,

customer behaviors, and overall KPI attainment.

 Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.

 Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.

 Preference for Lean Six Sigma and COPC-trained or certified

 Knowledge of Freshworks, Salesforce, or similar is a plus.

Recruitment Process:

• Validation – 3 Assessments – Initial interview – Final interview

Role

Business/EDP Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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