Currently hiring for Sr. Manager – Talent Acquisition

Gratitude Inc

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1 month ago

Currently hiring for Sr. Manager – Talent Acquisition

12-13 Year(s)

Manila

Job Description

Key Skills

Vendor Management Stakeholder Management people Management Recruitment Executive BPO Skills Management BPO

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Job Title: Sr. Manager – Talent Acquisition

Job Type: Full Time

Grade: E1

Function/Department: Human Resources – Talent Acquisition

Reporting to: Director/AVP

Role Description: The role is responsible for shaping our talent acquisition strategy and

leading the acquisition of top talent across various functions. This role involves developing

and executing a comprehensive talent acquisition strategy, overseeing the recruitment

process, and ensuring the organization attracts and hires top-quality candidates to meet our

workforce needs.

Roles & Responsibilities

 Develop and execute talent acquisition strategies to attract, engage, and retain high-

quality candidates for both technical and non-technical positions.

 Collaborate closely with hiring managers and business leaders to understand their

talent needs and provide strategic talent advisory services.

 Drive the continuous improvement of talent acquisition processes, leveraging data

and analytics to optimize recruitment metrics, such as time-to-fill, cost-per-hire, and

quality-of-hire.

 Develop and maintain the organization's employer brand to attract and engage top

talent.

 Stay updated on industry trends, best practices, and innovative recruitment

strategies to attract and retain top talent.

 Leverage data analytics and recruitment metrics to assess the effectiveness of talent

acquisition strategies and initiatives.

 Hire, lead and mentor a team of talent acquisition professionals, providing guidance,

feedback, and professional development opportunities.

 Lead and present in Client visits/meetings

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 People Engagement and Development - Retention, development and succession

planning for own team

 Strong negotiation and strategic thinking skills

 Ability to think innovatively for strategies to address open positions

 Continuously evaluate and enhance recruitment processes, tools, and

methodologies.

 Track and report on recruitment activity, cost savings and other performance

metrics.

Expected/Key Results:

Talent Sourcing and Recruitment

Strategic Planning

Team Management and Development

Employer Branding

Candidate Experience

Diversity and Inclusion

Metrics and Reporting

Compliance and Risk Management

Technology and Tools

Stakeholder Management

Preferred Educational Qualifications

 Graduation in any discipline. MBA preferred

Preferred Work Experience

 12-14 years of recruitment experience in the BPO space

 People Manager – Proficient in people management

 Skilled in managing stakeholders and vendors

Competencies & Skills

 Ability to develop and execute a comprehensive talent acquisition strategy aligned

with organizational goals.

 Demonstrated ability to lead and inspire a team of recruiters, providing guidance,

feedback, and setting a positive example.

 Strong verbal and written communication skills to convey the organization's

employer brand and engage effectively with candidates and stakeholders

 Dedication to developing and promoting the organization's employer brand to

attract and retain top talent.

 Proficient in fostering partnerships with both internal and external stakeholders.

 Exhibits strong decision-making and problem-solving abilities.

2 © Firstsource Solutions Limited | July 31, 2024

 Dedicated to driving excellence in all aspects of work.

 Embraces a collaborative and consultative approach in interactions.

 Proficiency in data analytics to evaluate the effectiveness of recruitment strategies

and produce reports on key recruitment metrics

 Excellent Written and Verbal communication

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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