Customer Service Representative in QC

Gratitude Inc

902 Views

14 hours ago

Customer Service Representative in QC

0-10 Year(s)

10 - 15 Thousand p.m

Manila (Eastwood quezon city, Pasay City, Pasig, Taguig, Bridgetown quezon City)

Job Description

Key Skills

Inbound BPO BPO Voice Process BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre BPO Insurance BPO Travel Account BPO Experience BPO Experience is a must BPO Healthcare. BPO or non BPO industry Atleast 1 year BPO Customer Service BPO Service Desk Atleast 1 year BPO Experience BPO/CPO experience BPO Quality

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Description

Provide exceptional customer service to clients via phone, email, and chat channels.

Assist customers in resolving issues and inquiries related to products and services.

Document customer interactions and feedback accurately in the CRM system.

Collaborate with team members to enhance service delivery and customer satisfaction.

Participate in training and development programs to improve product knowledge and service skills.

Requirements

Educational Qualifications: high school graduate to bachelor’s degree in a relevant field or equivalent experience.

Experience Level: 6 months and above years of experience in customer service or related roles.

Newbies are welcome too

Skills and Competencies: Strong communication and interpersonal skills.

Skills and Competencies: Ability to handle difficult customer interactions with patience and professionalism.

Qualities and Traits: Detail-oriented with excellent problem-solving abilities.

Working Conditions: Ability to work in a fast-paced environment and adapt to changing situations.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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