Customers Service Representative
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Paid Communication and Customer service skills training provided by our team of international Travel Professionals. Non-stop ongoing training led by our in-house Travel Gurus. Professional and fun work environment.
Paid time offs, training, transportation, and meal allowances. Extensive Benefits & Bonuses program. Guaranteed development. Monthly engaging events.
Participation in global projects for interested professionals. Class A* office in Cebu.
Responsibilities:
- Processing new clients' inquiries
- Cooperating with incoming clients to determine their needs and advising them on an appropriate destination, modes of transportation, travel dates, costs, and accommodations.
- Following-up - Making sure clients are happy and satisfied with our services from start to finish, ensuring long-term cooperation via excellent customer service and problem resolution skills.
- Facilitating deals/sales - Supporting the process for clients with professional insight and expertise.
- Developing - Growing professional level via attending various training and seminars. Networking - Supporting existing and exploring new contacts in order to maintain a stable evolving clients database
- Planning trips - Engage with other agents to find and deliver the best solutions to clients in a designated GDS (Global Distribution System) software
- Our requirements: We accept fresh K-12 graduates or college graduate Also open to those WITHOUT BPO experience Advanced/Native level of English (Reading, Writing, and Speaking). Impeccable Communication and Customer Service skills.
- Advanced level of PC knowledge. Hands-on experience with GDS System is an advantage. Prior experience in Travel/Sales industries will be a weighted advantage.
- Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives.
- Work Schedule and Location: Work shifts will vary, but we offer guaranteed five (5) working days with two (2) days off. Applicant must be willing to work onsite. Our Cebu Office is located within IT Park, Cebu City.
Role
DSA/Company Representative
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Insurance Agent
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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