Financial Advisor
Gratitude IncFinancial Advisor
Job Description
Key Skills
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Qualifications:
• Bachelor's Degree
• 4-5 years of relevant US/UK banking and collections experience
• Leadership experience in UK collections/recoveries
• Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.
• Proven track record in providing support to customers experiencing mortgage arrears.
• Proficiency in undertaking complex financial support, litigation and receivership activities.
• Good to have: Exposure to UK banking or collections experience in other verticals.
Key Skills: Strong knowledge of FCA regulations, Consumer Credit Act, GDPR, and negotiation skills.
Responsibilities: Handling inbound/outbound calls, managing arrears, conducting forbearance, and ensuring customer treatment follows compliance standards.
Kindly send your resume along the re-screening questions below to yahaya@gratitudeindia.com
• How many years of relevant experience you have in US/UK banking and collections experience?
• Do you have Leadership experience in UK collections/recoveries?
•. Rate your Proficiency in undertaking complex financial support, litigation and receivership activities., from 1-10, 10 is the highest.
• Do you have Exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Customer Delivery Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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