Healthcare customer service representative up to 36k offer

Gratitude Inc

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1 month ago

Healthcare customer service representative up to 36k offer

1-5 Year(s)

30 - 35 Thousand p.m

Manila (Pasig)

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Job Description

Key Skills

Call Center BPO Voice Process International Call Centre inbound calls Healthcare account

80 candidate(s) have already applied for this Job. Apply now

must have at least 1 year healthcare background

Our company is looking for a skilled healthcare customer service representative to join our growing staff. In this role, you will be responsible for answering phone calls from current, past, and prospective customers. You will answer their questions, provide pre-authorization for medical treatment, and provide them with information about co-payments and related inquiries. If a customer calls to complain, it will be your job to resolve that complaint in a manner that leaves them satisfied.

To be successful as a health care customer service representative, you will need to be able to quickly and accurately answer customer questions. This means being able to survey vast amounts of information very quickly without overlooking anything important. You should also have a warm personality and the ability to provide excellent customer service over the phone. We’d love to see your resume if you believe that you have these qualities.

Health Care Customer Service Representative Responsibilities:

Answer customer phone calls and provide them with the information that they request

Resolve customer complaints in a fair manner

Elevate customer concerns to managers and supervisors as needed

Become knowledgeable about our company’s offerings

Provide exceptional customer support in every phone call

Health Care Customer Service Representative Requirements:

High school diploma or equivalent

Previous customer service experience is preferred

Willingness to work at odd hours as dictated by scheduling needs

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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