Knowledge Management Lead

Gratitude Inc

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1 day ago

Knowledge Management Lead

5-35 Year(s)

80 - 130 Thousand p.m

Manila (Makati, Taguig)

Job Description

Key Skills

Knowledge Management Stakeholder Management Communication Skills

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Job Title: Knowledge Management Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting

Work Set-up: RTWO/ Hybrid

Salary range: 75- 130K Basic

Desired experience range: 5-8 years

Headcount: 2

Must-Have:

•   10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process

•   ITIL 4 Foundation or at-least ITIL V3 Foundation certificate

•   Excellent Verbal & Written communication skills.

•   Hands-on experience in managing the Knowledge Articles

•   Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders

•   Experience in stakeholder management and onsite-offshore management

Good-to-Have

• Service Integration and Management experience

• ServiceNow or any other ITSM tool experience

Others:

• Should be amenable to working in Taguig or Makati

• Must not be a job hopper who only works

Responsibility of / Expectations from the Role:

• Define, document, implement and enforce the Knowledge Management process

• Ensure that the Knowledge Management process and tool are integrate with other processes.

• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance

• Generate reports and provide information to senior management

Unique Selling Proposition (USP) of The Role

• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain

Details of The Project:

• Knowledge Management Lead position with Leading financial Institution, Bank of the Philippines.

Inteested and qualified Candidates should send thir CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Any Other

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