Manager, Pre-sales and Solutions

Gratitude Inc

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5 days ago

Manager, Pre-sales and Solutions

5-10 Year(s)

₱ 160 - ₱ 180K p.m

Manila (Taguig)

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Job Description

Key Skills

Communication End-user support Negotiation Profit & Loss (P&L) Proposal Writing english Stakeholder Management Business Analysis Presentation Skills Pre-sales Service Desk Digital Transformation Business Development Process Improvement client management "bid management" Strategic Planning Analytical Thinking BPO Service Desk

21 candidate(s) have already applied for this Job. Apply now

Job Title: Manager, Pre-sales and Solutions

Location: Taguig, Philippines

Experience: 5–10 Years

Employment Type: Full-Time

Work Setup: Hybrid

Shift: Mid Shift

Salary: PHP 160,000–180,000 per month

Headcount: 1

Role Overview

We are looking for an experienced Manager, Pre-sales and Solutions professional with strong experience in BPO Service Desk pre-sales, bid management, consulting, and solution development.

The role is responsible for leading major bids and opportunities within End-User Services, developing winning solutions, managing sales pipelines, preparing proposals, and collaborating with business units and delivery teams to drive successful business outcomes.

Key Responsibilities

Lead the overall solution development for major BPO Service Desk bids.
Drive business development activities and manage opportunities across existing and prospective accounts.
Develop strategic sales plans and maintain a strong business pipeline.
Manage and support complex IT consulting and BPO Service Desk deals.
Develop winning solutions aligned with client requirements and business objectives.
Challenge client assumptions and identify innovative solution opportunities.
Prepare and write effective proposals and bid responses.
Collaborate with multiple business units to develop competitive solutions.
Standardize tools, offerings, best practices, and bid processes.
Build and maintain a knowledge repository covering bid tools, best practices, and case studies.
Improve efficiency and effectiveness of bid management activities.
Support Sales-to-Delivery handover and transition activities.
Expand Solution Architecture and pre-sales capabilities within the business unit.
Contribute to Communities of Practice and strategic business initiatives.
Support participation in relevant industry forums and business-development activities.
Ensure compliance with established business engineering and bid-management frameworks.

Required Skills & Qualifications

College graduate.
3+ years of experience managing Profit & Loss (P&L) within a consulting organization with exposure to both sales and delivery.
Strong experience in Pre-sales / Bids within BPO Service Desk.
Proven experience in strategic sales planning and pipeline development.
Experience handling and closing complex IT consulting or BPO deals.
Experience managing large bids in a BPO Service Desk environment.
Strong understanding of Service Desk operations and solutions.
Strong bid management and proposal development skills.
Experience with BEMF / Business Engineering Management Framework.
Strong client and executive-level stakeholder management skills.
Excellent communication and relationship-building skills.
Strong analytical and problem-solving abilities.
Ability to challenge client requirements and develop innovative solutions.
Ability to travel as required.
Strong English communication skills.

Preferred Skills

BPO Service Desk Pre-sales
Bid Management
Solution Development
Sales Strategy
Pipeline Management
P&L Management
IT Consulting
End-User Services
Service Desk Operations
Proposal Management
Business Development
Solution Architecture
Client Management
Sales-to-Delivery Transition
Digital Transformation
Process Improvement
BEMF Training

Key Competencies

Strategic thinking.
Strong commercial and business acumen.
Excellent presentation and communication skills.
Strong negotiation and influencing skills.
Executive-level stakeholder management.
Analytical thinking and problem-solving.
Detail-oriented approach.
Strong ownership and accountability.
Ability to manage multiple bids and opportunities simultaneously.
Ability to work collaboratively across business units.

Important Notes

Hybrid work setup in Taguig.
Mid Shift schedule.
Candidates must have Pre-sales / Bid experience specifically in BPO Service Desk.
Technical/niche-only Service Desk experience is not sufficient.
Large BPO Service Desk bid experience is preferred.
BEMF training/experience is required.
Candidates with frequent job changes may not be considered.
Current or former CGI employees are not eligible.

Application Process

To proceed with your application, please complete the application using the link below.

Application Link: https://myglit.com/lateral/cref/d27c246ba0

Role

Technical Pre-Sales

Timings

Afternoon Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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