Manager, Pre-sales and Solutions – Service Desk (Hybrid | Taguig | Mid Shift)
Gratitude IncManager, Pre-sales and Solutions – Service Desk (Hybrid | Taguig | Mid Shift)
Job Description
Key Skills
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Role Overview:
We are seeking a Manager, Pre-sales and Solutions to lead bids and opportunities in End-User Services . You will drive business development activities, ensure process compliance with CGI’s Business Engineering Management Framework (BEMF), and deliver winning solutions for Service Desk/BPO opportunities .
Key Responsibilities:
Lead overall solution design for major Service Desk and End-User Services bids .
Drive business development, pipeline growth, and strategic pre-sales initiatives .
Manage bid activities in compliance with BEMF .
Develop compelling proposals and collaborate with cross-functional teams .
Standardize bid tools, best practices, and knowledge repositories .
Support sales-to-delivery transition and ensure successful project handovers .
Build and maintain relationships with executive stakeholders .
Represent the organization at industry forums to strengthen market presence .
Qualifications:
College Graduate – required .
5+ years experience managing Profit & Loss within a consulting organization, with focus on both sales and delivery – required .
Proven track record in strategic sales planning, pipeline development, and closing complex IT consulting deals .
Must have pre-sales experience in Service Desk (BPO) – not technical/niche .
BEMF Training – required .
Bid experience working large bids – required .
Service Desk experience preferred .
Strong understanding of public sector challenges, procurement processes, and digital transformation trends .
Exceptional communication and relationship-building skills at the executive level; ability to travel as needed .
Not a job hopper – stable employment history.
Role
Technical Pre-Sales
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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