Now Hiring: Lead a High-Performing Content Moderation Team Manager
Gratitude IncNow Hiring: Lead a High-Performing Content Moderation Team Manager
Job Description
Key Skills
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We’re hiring an Operations Manager (Senior Manager Level) to lead a fast-paced Content Moderation program. If you have a strong background in Trust & Safety, operational leadership, and driving team performance in a BPO environment, we’d love to hear from you.
Location: Alabang (Onsite)
Schedule: Night Shift
Start Date: Immediate
What You’ll Do
• Lead and manage Content Moderation operations to achieve business and client goals
• Coach, mentor, and develop managers and team members for peak performance
• Drive quality, productivity, and operational excellence through data-driven decisions
• Handle escalations and implement effective process improvements
• Partner with cross-functional teams to enhance workflows and customer experience
• Present operational insights and business updates to senior leadership
What We’re Looking For
• At least 2 years of experience as an Operations Manager in a BPO environment
• Strong experience in Trust & Safety and/or Content Moderation (required)
• Proven leadership, people management, and stakeholder management skills
• Knowledge of digital advertising operations, Ad Reviews, campaign setup, and account configuration
• Familiarity with billing, invoicing, payment-related concerns, and advertising metrics such as CPC, CPM, targeting, and conversion tracking
• Experience using platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud
• Willing to work onsite in Alabang on a night shift
If you’re ready to lead high-impact operations and grow your career in Trust & Safety, send your updated CV today.
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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