Operations Lead | Onsite Quezon City
Gratitude IncOperations Lead | Onsite Quezon City
Job Description
Key Skills
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Qualifications:
• College Graduate
• Act as the primary technical authority to review and challenge TSYS proposed solutions.
• Critically assess solution design, including
• Performance parameters (e.g., transactions per second, scalability)
• Work closely with UBP and internal teams to:
* Align TSYS solutions with bank-specific requirements
• Bridge the gap between ticket management and deep technical analysis
• knowledgeable in Root Cause Analysis & SQL
• Not a job hopper
Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments
• Drive escalations where necessary with clear data-backed insights.
• Provide hands-on leadership for production and operational calls.
• Reduce dependency on UBP leadership for issue resolution by:
*Bringing strong TSYS domain expertise
* Enabling faster triaging and root cause analysis
* Ensure smooth functioning of L2 support and technical operations.
• System resilience, failover, and operational readiness
• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution
• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).
• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs
• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.
Skills:
•TSYS Platforms
•Experience in production support
•ISO 8583
•SQL
•Unix/Linux
•Database Management
•Splunk, AppDynamics, Dynatrace
•Root Cause Analysis
•Leadership Skills
•Ticket Management
Pre-screening Notes:
• Highest Educational Attainment?
• Relevant years of experience?
• Do you have knowledge in Root Cause Analysis & SQL?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Quezon City with a Shifting schedules?
• When are you available to start once hired?
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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