Operations Supervisor
Gratitude IncOperations Supervisor
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Supervisor
Account: German appliance brands.
Salary: Max of 30K
Work location/Set up: Onsite/ TP Silver City
Shift Schedule: GY
HC : 16
JD :
Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies
What we’re looking for
Minimum 1-2 years’ experience in a contact center operations supervisory role
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule.
Open to supporting the US, Canada, Australia, or UK markets, with schedules aligned to the assigned region
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Spanish Bilingual CSR -WNS Company
Gratitude Inc2 - 17 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
Operations Supervisor - German Appliance Brands
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines
Team Manager – Tech Sales
Gratitude Inc3 - 5 Year(s)
40 - 50 Thousand p.m
Manila, Philippines
Team leader( Telco acct)
Gratitude Inc2 - 3 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
1 - 3 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
Customer service representative
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
WNS bridgetowne :CSR -Dayshift Insurance Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Hiring Now: Collection Experts – Start Your Career
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
0 - 3 Year(s)
80 - 110 Thousand p.m
Manila, Philippines