Operations Supervisor

Gratitude Inc

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6 days ago

Operations Supervisor

1-3 Year(s)

₱ 36 - ₱ 40K p.m

Manila (Pasay City, Alabang Muntinlupa City)

Job Description

Key Skills

Problem Solving Supervisor Skills Excellent written and oral communications skills

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Program :Travel and Hospitality
Work Location: MOA
Work Setup & Schedule: Onsite/GY
Salary: Max of 40k
Start date :August 31

Job Details:
What you’ll be doing
Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies

Qualifications :
Minimum 1-2 years’ experience in a contact center operations supervisory role
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule.

Role

Billing Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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Tina Asaholu

Recruiter - Gratitude Inc

NA, nigeria

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