Quality Assurance Analyst

Gratitude Inc

662 Views

1 month ago

Quality Assurance Analyst

1-2 Year(s)

30 - 40 Thousand p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Communication Skills

2 candidate(s) have already applied for this Job. Apply now

Qualifications:

Bachelor’s degree preferred; equivalent work experience accepted

1–2 years of pure insurance experience (billing, account management, or policy servicing)

Minimum of 2–3 years of contact center experience, with at least 1 year in QA or auditing

Strong knowledge of insurance billing processes and ECC account management

Excellent analytical, communication, and documentation skills

Proficient in MS Office, QA tools, and CRM/contact center systems

Detail-oriented, with the ability to identify trends and recommend solutions

Must have prior BPO experience

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Benjamin Etuweire

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

TELCO BPO Trainer

Gratitude Inc

2 - 7 Year(s)

Team Leader Process Training Training and Development

35 - 40 Thousand p.m

Manila, Philippines

Details

Training Assistant Manager Telco

Gratitude Inc

1 - 2 Year(s)

Training Process Training Operational Trainer

Confidential

Manila, Philippines

Details

EXL Pasay -CSR insurance Account & Auto Insurance Account

Gratitude Inc

1 - 21 Year(s)

BPO Voice Process BPO Skills Insurance Skills

25 - 35 Thousand p.m

Manila, Philippines

Details

CSR Collections Account -TCS Taguig

Gratitude Inc

1 - 23 Year(s)

US Collections Inbound BPO Collections Process

30 - 35 Thousand p.m

Manila, Philippines

Details

Trainer-US/UK Collections Account

Gratitude Inc

2 - 8 Year(s)

Operational Trainer

35 - 40 Thousand p.m

Manila, Philippines

Details

Spanish language Associate

Gratitude Inc

1 - 2 Year(s)

Customer Relations Customer Service Customer Care

80 - 85 Thousand p.m

Manila, Philippines

Details

SAP Manager Expert

Gratitude Inc

5 - 8 Year(s)

Presentation Skills Strong Communication Skills (Verbal and Written)) Strong computer and software skills

Confidential

Manila, Philippines

Details

CSR -Healthcare Account -Alldigitech Company

Gratitude Inc

0 - 17 Year(s)

Inbound BPO BPO Voice Process BPO Skills

20 - 30 Thousand p.m

Manila, Philippines

Details

Knowledge Management Lead (RTWO/Hybrid)

Gratitude Inc

10 - 12 Year(s)

ITIL Stakeholder Management Onsite-Offshore Management

75 - 130 Thousand p.m

Manila, Philippines

Details

SAP Basis Architect

Gratitude Inc

10 - 15 Year(s)

SAP Basis

150 - 200 Thousand p.m

Manila, Philippines

Details