Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
HC:(2) Davao, (4) Alphaland
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Kindly answer these questions and send them as your comment while applying.
Pre-Screening Notes
What is your Educational Attainment/
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Role
Human Resources Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
2 - 4 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
ALM LBR Account
Gratitude Inc1 - 15 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
Trainer - UK Financial Collections
Gratitude Inc2 - 4 Year(s)
₱ 40 - ₱ 50K p.m
Manila, Philippines
Customer service representative (tech)
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 37.5K p.m
Manila, Philippines
3 - 10 Year(s)
₱ 65 - ₱ 100K p.m
Manila, Philippines
Job Title: Trainer-
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
USRN CLINICAL ANALYST | WORK AT HOME | QUEZON CITY
Gratitude Inc1 - 20 Year(s)
₱ 50 - ₱ 60K p.m
Manila, Philippines
3 - 8 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Portfolio Analyst
Gratitude Inc5 - 6 Year(s)
Confidential
Manila, Philippines