Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
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Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
HC:(2) Davao, (4) Alphaland
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Kindly answer these questions and send them as your comment while applying.
Pre-Screening Notes
What is your Educational Attainment/
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Role
Human Resources Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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