Spanish Bilingual Customer Service Representative (CSR)

Gratitude Inc

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1 week ago

Spanish Bilingual Customer Service Representative (CSR)

1-10 Year(s)

₱ 95 - ₱ 100K p.m

Manila (Taguig)

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Job Description

Key Skills

Call Center Customer Service spanish Speaking Spanish Bilingual

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Role Overview:

We are seeking Spanish Bilingual Customer Service Representatives to handle customer inquiries and provide exceptional support in both Spanish and English. This role is open to non-native Spanish speakers (Filipinos) with strong bilingual communication skills.

Key Responsibilities:

Handle inbound customer inquiries via phone, email, and chat in Spanish and English.
Resolve customer concerns and account-related issues efficiently.
Provide accurate information on products, services, and policies.
Document interactions accurately in the system.
Meet quality, productivity, and customer satisfaction goals.

Qualifications:

Minimum 2 years in College – with no back subjects – required.
Minimum 1 year BPO experience – required.
At least 1 year CSR background – required.
Open to non-native Spanish speakers only (Filipinos) .
Good English and Spanish communication skills.
Willing to work onsite in Taguig.
Willing to work on shifting/night shift schedule.

Role

Spanish Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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